Privacy Policy

1. What personal information we collect

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We may collect:

• your name, email address and phone number;

• billing details and order history for purchases made on our website;

• information you give us in enquiries, forms, applications, bookings, calls, sessions, webinars, events or correspondence, such as your property goals, budget, preferred locations, timeframes and questions;

• if you engage us for buyer’s agency or other services, the identification and other information we are required to collect by law, including under the Property and Stock Agents Act 2002 (NSW) and anti-money-laundering laws; and

• technical information when you visit our website or open our emails, such as your IP address, browser type, pages visited, cookies and similar identifiers.

We do not collect or store full credit card details. Payments are processed by our third-party payment providers.

2. How we collect it

We collect personal information directly from you when you:

• buy a product or complete checkout on our website;

• register for a webinar or event, download a free resource, fill in a form, book or apply for a call or session, or subscribe to updates;

• email, phone or message us, or meet with us; or

• engage us for services.

We may also collect information from third parties with your consent, or where the law allows, such as from agents, solicitors, brokers or identity-verification providers involved in a transaction.

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3. Why we collect and use it

We use personal information to:

• process your order, deliver digital products and issue tax invoices;

• respond to enquiries and provide the services you ask for;

• manage registrations, applications, bookings, calls, sessions and events, including sending confirmations and reminders by email or SMS;

• meet our legal, regulatory, tax and record-keeping obligations;

• improve our website, products and services; and

• send you information about our products, services, events and promotions (see section 5).

4. Who we disclose it to

We may disclose personal information to:

• service providers who help us run our business, such as our website and e-commerce platform, payment processors, email and SMS services, video-conferencing, advertising and analytics, accounting and cloud-storage providers;

• professional advisers, such as accountants and solicitors;

• parties to a property transaction you have engaged us to act on, such as selling agents, solicitors and conveyancers, where needed to provide that service; and

• government agencies, regulators or law-enforcement bodies where required or authorised by law.

We do not sell or rent your personal information.

Overseas disclosure: some of our service providers may store or process information outside Australia, including in the United States and Europe. We take reasonable steps to make sure these providers handle personal information appropriately.

5. Marketing communications

If you buy from us, register for an event, download a free resource, book a call or subscribe, we may send you emails or messages about our products, services, events and promotions. Every marketing email includes an unsubscribe link, and you can also opt out at any time by emailing terry.cui@OceanDelta.com.au. Opting out of marketing does not stop order-related, booking-related or service-related messages.

6. Cookies, analytics and advertising

Our website uses cookies and similar technology, provided by our website platform and analytics tools, to operate the site, remember your preferences and understand how visitors use it. You can disable cookies in your browser settings, but some parts of the site, including checkout, may then not work properly.

We also use advertising tools, such as the Meta Pixel (provided by Meta Platforms, the company behind Facebook and Instagram) and similar tools from other advertising platforms. They help us measure how our ads perform and show our ads to people who may be interested in them, including people who have visited our website. These tools collect information such as the pages you view and actions you take on our site, for example signing up for a free resource or event, or making a purchase. Each platform handles this information under its own privacy policy, and you can manage how it is used for ads in your settings with that platform.

7. Storage and security

We store personal information electronically with reputable cloud providers and take reasonable steps to protect it from misuse, interference, loss and unauthorised access, modification or disclosure. No online transmission or storage is completely secure. When personal information is no longer needed, and we are not required by law to keep it, we take reasonable steps to destroy or de-identify it.

8. Recordings, products and client confidentiality

Webinars and events may be recorded. If you take part, your name or questions may appear in the recording; you can join without your camera on and choose a display name. We do not name clients, owners, tenants or other individuals in our products or marketing material without their consent. Paid products may include a completed project’s property address and publicly available purchase and sale information.

9. Access and correction

You can ask to access or correct the personal information we hold about you by emailing terry.cui@OceanDelta.com.au. We will respond within a reasonable time, usually within 30 days. In limited circumstances permitted by law, we may refuse access, and if so we will tell you why.

10. Complaints

If you have a concern about how we have handled your personal information, please email terry.cui@OceanDelta.com.au with the details. We will look into it and respond within 30 days. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

11. Changes to this policy

We may update this Privacy Policy from time to time. The current version will always be published on our website with its “Last updated” date.

12. Contact

Privacy questions or requests: terry.cui@OceanDelta.com.au